Toyota Park A-to-Z

Aisles

For the safety and comfort of your fellow guests, please keep the aisles clear. Standing or sitting in the aisles is prohibited.

 

Alcohol Management

Our goal is to promote responsible alcohol service and enhance guest safety and enjoyment. TOYOTA PARK staff is trained in responsible alcohol management.

Rules and Regulations governing alcohol management at TOYOTA PARK:

  • Alcohol may not be brought inside the stadium.
  • Any person found inside the building with alcohol not purchased in TOYOTA PARK is subject to immediate ejection.
  • A person may not enter the venue in an intoxicated state. Intoxication in a public place is a criminal offense. Any person found on the property in an intoxicated state shall be removed from the premises.
  • Any person purchasing, possessing, or consuming alcohol must be twenty-one years of age or older and be able to produce acceptable photo identification proving their age.

Acceptable forms of identification at TOYOTA PARK are:

  • Valid driver's license
  • Military identification
  • Valid passport
  • Government issued identification card.

While we always strive to provide the most accurate information regarding TOYOTA PARK policies, alcohol policies are subject to change without notice. Please contact Guest Services at 708-496-6820 with any questions.

 

Animals

Animals or pets are not permitted at TOYOTA PARK with the exception of service animals for guests with disabilities.

 

Announcements

Requests for game day announcements on the scoreboard on the west end of the field should be made at least seventy-two (72) hours in advance of the game in order to guarantee the announcement will be shown. Payments must be received at the time of the request. Please contact the Chicago Fire at www.chicago-fire.com for more information. Scoreboard announcements are rarely permitted during concerts and special events and are at the sole discretion of the promoter of the event.

 

ATM

Four ATMs are located within the stadium, four of which are along the Main Concourse, behind Sections 103, 114, 128, and 130. The other is located outside of Gate D, next to the Ticket Office.

 

Banners, Flags, and Signs - No bigger than 3 feet x 5 feet

Banners, flags and signs are permitted provided the item is not commercial or offensive. Banners may not include profanity, advertisements, or political slogans and cannot be placed over any official stadium signage. Items may not be attached to a pole or any other object that could cause harm to the guests seated around you. Items may not be used as projectiles. Banners or signs must not obstruct the view of other guests. Stadium management reserves the right to remove these items from guests' possession if deemed necessary for any and all reasons.

Signs, flags and/or banners shall be allowed within the stadium arena provided they fall within the following guidelines:

  • The sign/flag/banner does not impair the view of any guest in the building or block any existing signage or vent.
  • Information contained on the sign/flag/banner is not of a nature that could be construed as vulgar, offensive, graphic, or outside of what the community standard would consider in "good taste."
  • The hanging of the sign/flag/banner does not damage stadium walls, paint, railings, glass, etc.
  • The sign/banner does not hang from any fixture within the stadium.

Please note - some events may prohibit banners, signs, or sticks of any type, such as concerts, selected family events and other sanctioned events.

For questions regarding particular events, please call Guest Services at 708-496-6820 prior to the event. While signs that meet the above guidelines are permitted at most sporting events, TOYOTA PARK reserves the right to cancel this policy at any time without notice, if deemed necessary by management.

 

Calendar

Click here for the events calendar.

 

Cameras, photography and recording devices

No commercial or flash photography of any kind is permitted. Camcorders or any other audio/visual equipment is prohibited unless authorized in advance by the team/promoter or performer. Specifically, the use of the following equipment is not permitted:

  • Lenses or Lens Attachments over 6"
  • Monopods or tripods
  • Flash equipment of any sort

Management reserves the right to change policies as events dictate. For most concerts, cameras and other recording devices are not permitted.

 

Cell Phones

Guests are permitted to use cellular phones as long as they do not interfere with other guests in the seating area. If guests need to have a long cell phone conversation, it is suggested that they exit the seating area and conduct the conversation on the concourse.

 

Children's Entry

All children who have reached their second birthday require a ticket to gain admission to stadium events.

 

Code of Conduct

TOYOTA PARK is committed to providing all guests with the ultimate fan experience. We ask all guests to adhere to the following code of conduct:

  • Guests shall be respectful of all other guests, fans, participants, referees, entertainers, athletes, stadium staff and stadium property.
  • Guests shall not interfere in other guests' enjoyment of the event.
  • Guests who drink alcoholic beverages shall do so in a responsible manner.
  • Guests shall smoke only in designated areas within TOYOTA PARK
  • Guests shall refrain from using offensive language, making obscene gestures, throwing objects, using flares, fireworks, smoke bombs and other prohibited items.
  • Guests shall never enter the field of play, the performance area or interfere with the event in any fashion.
  • Guests shall comply with the direction and instructions of TOYOTA PARK staff.

Guests who fail to comply with the TOYOTA PARK Code of Conduct are subject to ejection from the Stadium. We thank you for your cooperation.

 

Contact Information

TOYOTA PARK
7000 S. Harlem Avenue
Bridgeview, Illinois 60455
Main phone - 708-594-7200
Main fax - 708-496-6060

 

Directions to TOYOTA PARK

Please click here for directions and parking information.

 

Disabled Guest Drop-Off/Pick-Up

Guests with disabilities may be dropped off at the stadium arch in the east parking lot outside Gate D. A state issued Persons with Disabilities license plate or an ADA hang tag placard must be visible to the police and parking attendants and the person to whom the placard or license plate is registered must be an occupant of the vehicle in order to access the Gate D drop off area. Disabled guests with suite or club seat tickets may enter Gate D. All other guests with disabilities may access the stadium by using the ADA ramp located at Gate C in the northeast corner of the stadium.

 

Disabled Guest Parking

Guests with disabilities may park in the designated disabled parking section in Lot E3, just between Gates C and D. A state issued Persons with Disabilities license plate or an ADA hang tag placard must be visible to the police and parking attendants, and the person to whom the placard or license plate is registered must be an occupant of the vehicle in order to park in the disabled parking section. An accessible entrance to the park is located just north of the disabled parking section at Gate C.

 

Disabled Guest Seating

Seating for guests with disabilities is available in all price categories. To purchase seating for guests with disabilities, call the Ticket Office for more information. In order to assist disabled guests, please phone TOYOTA PARK's main number 708-594-7200 or the Ticket Office at 708-594-7700 prior to arrival.

 

Emergencies

TOYOTA PARK is committed to providing the highest standard of safety for our visitors and employees. Should you need immediate assistance, please notify the nearest security guard, usher, or visit Guest Services, located behind section 128.

 

Employment

Please contact Toyota Park at 708-594-7200 for all job openings.

 

Entry Gates

All guests may enter the facility through Gate A, Gate B, Gate C, or Gate F. All Suite and Club seat holders may enter at Gate D. The Media entry gate is located at Gate E. Gates open approximately 90 minutes prior to event time. Ticketholders in Sections 135-139 should specifically enter through Gate A.

 

Evacuation

Should there be an immediate need to evacuate the stadium; guests will be given instructions via the public address system as well as from stadium staff. It is recommended that you familiarize yourself with two exits closest to your seats.

 

Field Access

Non-authorized guests are strictly prohibited from entering the field or playing surface. Any guest attempting this action will be subject to ejection and criminal prosecution.

 

First Aid / Medical Services

A First Aid station is located on the Main Concourse behind section 120. If you require medical attention, please go to the First Aid station or notify the nearest TOYOTA PARK staff member.

 

Food

Outside food and beverages are not allowed in to TOYOTA PARK.
For your convenience, there are several concession stands and carts located on the main concourse throughout TOYOTA PARK. Furthermore, there are mobile vendors during most events. Click here for more information on food services.

 

Guest Services

Our Guest Services representatives are available to assist you with any questions, issues or concerns during your visit to TOYOTA PARK. During the event, representatives can be found at the Guest Services booth on the Main Concourse behind section 128 on the east side of the stadium.

During the event, representatives can answer questions, address concerns, assist with lost children, provide wheelchairs for event use, provide assistive listening devices, handle lost and found services and more.

During non-event hours, Guest Services may be contacted by phone at 708-496-6820.

 

Lost and Found

All lost and found items will be turned in to the Guest Services Booth (located behind Section 128) during events or at their conclusion. All lost and found inquiries during the event should be forwarded to Guest Services. After events, guests wishing to inquire about the recovery of lost items should call Guest Services at 708-496-6820. Guests claiming lost items should be prepared to positively identify the item, present a valid photo identification card, and sign a receipt. After 30 days, all unclaimed lost and found items will be released to charitable organizations.

 

Lost Children

Lost children are encouraged to report to Guest Services located on the main concourse behind section 128. Separated parties should seek the assistance of any stadium employee, security personnel, or usher.

 

Media

Chicago Fire

Media access to the press box for Chicago Fire at TOYOTA PARK is accessible by the northwest elevator nearest to Gate B. The press box is located on the Terrace Level on the west side of the stadium. The press box seats up to forty (40) print media and has three (3) television booths, and four (4) radio booths. A work area and lounge are located directly behind the press box and restroom facilities are located within the working area.

All media for Chicago Fire games must have appropriate facility credentials which may be collected at the Media Entry Gate (Gate A). Please contact the Chicago Fire for media credentials: This email address is being protected from spambots. You need JavaScript enabled to view it.

Other events

Media credentials for all other events can be requested here. Media credentials are to picked up at gate B, unless otherwise stipulated at the time of notification of credential approval.

Media contacts are as follows:

Chicago Fire
Brendan Hannan
This email address is being protected from spambots. You need JavaScript enabled to view it.
708-496-6725

All other events & general stadium inquiries
Frank Mastalerz
This email address is being protected from spambots. You need JavaScript enabled to view it.
708-496-6721

 

Parking

Please click here to see our directions and parking section.

 

Prohibited Items

For safety reasons, fans will be refused entry if they are in possession of prohibited items. Illegal items will be confiscated and turned over to the police. If a guest is found inside the stadium with prohibited items, the items will be confiscated and the fan may be ejected from the facility. The following items are not permitted in TOYOTA PARK:

  • Aerosol Cans
  • Balloons and Beach Balls
  • Cameras with Lenses or Lens Attachments over 6" (For most concerts- Cameras are not permitted)
  • Cans, Bottles or Other Beverage Containers
  • Chains, Studded Bracelets, etc.
  • Coolers or Ice Chests
  • Fireworks, Flares or Smoke Bombs
  • Illegal Drugs
  • Large Bags and Purses
  • Laser Pens and Pointers
  • Noisemaking Devices (i.e. whistles, air horns)
  • Outside Food and Beverage
  • Poles to Display Banners, Flags, etc.
  • Umbrellas
  • Video or Recording Devices
  • Weapons

Any Other Item Deemed to be Inappropriate or Dangerous by TOYOTA PARK Management

 

Public Transportation

Please click here for information on public transportation.

 

Questions or Concerns

The Guest Services Department is dedicated to providing proactive and immediate response to issues affecting patrons. Should a patron ever have a concern, please contact a Guest Services Team Member immediately. To contact the Guest Services Department please call 708-496-6820.

 

Re-Entry Policy

TOYOTA PARK has a "no re-entry" policy during events. Guests who wish to return a prohibited item to their vehicle or need to exit and re-enter due to a personal emergency (i.e. to retrieve medicine from their vehicle) must first make contact with a Guest Services Supervisor to make arrangements. Guests who need to escort a service animal to an animal relief area are allowed re-entry to the facility. All such guests should notify a Guest Services Supervisor prior to exiting the facility to ensure Re-Entry.

 

Restrooms

Restrooms are located throughout the Main Concourse. For those guests with tickets in Sections 135 - 139 restroom facilities are located behind section 139. There are three family restroom facilities as well: behind Sections 103, 128 and 135.

All restrooms are fitted to ADA standards.

 

Searches

All persons and their possessions entering the stadium are subject to a visual search and, if necessary, a pat down and/or an electronic wand scan. We encourage all guests to travel light and not bring any unnecessary items into TOYOTA PARK.

 

Season Tickets

For Chicago Fire season tickets, please call 888-MLS-FIRE or go to www.chicago-fire.com.



Seating Capacity

Soccer 20,000
Concerts 28,000
Field Capacity 8,000
Lower Bowl 17,500
Upper 2,500

 

Security

Security personnel wearing red are located throughout the stadium. Monterrey Security provides security at all events If you are experiencing a problem with another patron or have a safety concern, please do not take matters into your own hands. Bring the situation to the attention of the nearest TOYOTA PARK staff member.

 

Smoking

TOYOTA PARK is designated as a non-smoking facility by Illinois state law. Smoking is prohibited in the seating areas, the stadium concourses, on the balconies of Suites and any other enclosed areas. Smoking is ONLY permitted in designated smoking areas in the TOYOTA PARK plaza between Gates A, B and C.

 

Souvenirs

Portable merchandise booths are located throughout the stadium (varies based on event). There is one permanent merchandise location on the Main Concourse on the east side behind section 129. Chicago Fire items are also available online at www.chicago-fire.com, or at the Fans Edge retail store located in front of the stadium. Please call 708-496-6600 for hours and more info.

 

Stadium Club

During most sporting events, all Suite and Club Seat ticket holders have access to the Stadium Club, a private access multi-functional dining facility located in the southwest corner of the second floor. To inquire about hosting private events in the Stadium Club, please contact us at 708-594-7200.

 

Strollers

In order to prevent potentially dangerous situations, concourses, stairs, aisles, and other common areas may not be blocked by parked strollers. Strollers may be checked at the Guest Services booth as space permits.

 

Suites

TOYOTA PARK offers more than 40 spacious quality suites. Designed to offer first-class amenities, personal service and an exclusive environment, an Executive Suite is a perfect setting to entertain clients, reward employees or enjoy an event with friends and family. Each Suite can accommodate between sixteen and thirty-six people. Executive Suites at TOYOTA PARK offer the amenities and service that will create a luxury experience that your clients, family and friends will never forget. For more information or to schedule a suite tour, contact the Premium Seating Department at 708-496-6890.

 

Tailgating

Tailgating is permitted before TOYOTA PARK events as long as it is conducted in a safe and respectable manner. Activities must comply with proper fan decorum. Please adhere to the following policies as it relates to tailgating:

  • No glass bottles
  • Douse all burning charcoal and dispose in Hot Coals Only bins
  • No ball playing or Frisbee throwing
  • Please set your grills, coolers, etc. in front of or behind your vehicle
  • Tailgating set-up must not interfere with free flow of traffic
  • No kegs or bulk quantities of alcohol
  • Outside food and beverage is not permitted inside the stadium
  • One car = One space
  • Please bag and properly dispose of your trash
  • Outside caterers not permitted
  • Sale of food/beverage is not permitted
  • No open flames
  • Post-event tailgating is not allowed

 

Taxi Cabs

Taxi Cabs will be allowed to pick-up/drop-off guests in the East Lot. Expect delays due to heavy event day traffic. For taxi service, please call (800) TAXI-CAB. After most events, there will be a taxi stand located outside Gate D.

 

Ticket Office

The TOYOTA PARK Ticket Office is located at 7000 S Harlem, Bridgeview, IL 60455. The phone number for Chicago Fire ticket sales is 1-888-MLS-FIRE. For all other tickets please call Ticketmaster at 312-559-1212. The Ticket Office is open Monday through Friday from 10:00 am to 4:00 pm. On event days, the Ticket Office will be open three (3) hours prior to the event and is located on the east side of the stadium at Gate D. The Advance Ticket Sales Window is located next to Guest Services and is open during events to purchase tickets for upcoming events.

 

Ticketing

During any event, every person in the facility (with the exception of children under the age of twenty-four months sitting in laps) must be in possession of one of the following:

  • A valid event ticket
  • A valid team/event/league credential
  • A valid TOYOTA PARK ID for on-duty working staff

Any person discovered inside the stadium without one of the above-mentioned items will be asked to leave the facility. Those who refuse to leave may be considered trespassing and may be subject to arrest.

Persons who are discovered to be in possession of counterfeit, voided, or stolen tickets and/or credentials will be asked to leave the facility. Persons who refuse to comply will be considered trespassing and are subject to arrest. Persons found in possession of counterfeit, voided, or stolen tickets may be given the option of purchasing valid tickets, when available, from TOYOTA PARK Ticket Office.

We encourage guests to only purchase from authorized outlets to avoid problems with counterfeit, stolen, void or other invalid tickets. The resale of tickets ("scalping") is against the law and will not be permitted in and around the property of TOYOTA PARK. Violators will be reported to the Village of Bridgeview Police Department.

All guests must produce a valid event ticket or credential to the TOYOTA PARK event staff if and when requested to do so.

Guests who refuse to show their tickets or credentials are subject to ejection from the facility.

Guests may not change their seat/suite at any time during any event. Guests who are discovered to have changed their seat/suite are subject to ejection.

 

Venue Rental

TOYOTA PARK is capable of accommodating most any event for both public and private occasions.

Those with questions regarding the availability of space and dates should call 708-496-6608.

 

Water Fountains

Water fountains are located throughout the stadium on the main concourse.

 

Wheelchairs

Wheelchairs (for escort purposes only) are available at the stadium gates and at Guest Services Booth, located on the main concourse behind Section 128. Guests may also call in advance of an event by contacting Guest Services at 708-496-6820.

 

Will Call

The Toyota Tundra Pick-Up (Will Call) window is located at the main Ticket Office adjacent to the Stadium Arch at Gate D. Will Call is only open on event days three (3) hours prior to game time. Only the person whose name appears on the ticket order may pick up the tickets. You must have valid photo identification to pick up the tickets. You should also bring with you the credit card used to order the tickets and your Ticketmaster confirmation number. On days of events, you may also pick up tickets ordered through Ticketmaster at the ticket booth located next to Gate B.