FAQs

How do I get to Toyota Park and where can I park? Can I take public transportation to get to Toyota Park?
Please click here for directions and parking information.

Where do I go to pick up my will-call tickets?
The Will Call window is located at the main Ticket Office adjacent to the Stadium Arch at Gate D. Will Call is only open on event days three (3) hours prior to start time. Only the person whose name appears on the ticket order may pick up the tickets. You must have valid photo identification to pick up the tickets. You should also bring with you the credit card used to order the tickets and your Ticketmaster confirmation number. On days of events, you may also pick up tickets ordered through Ticketmaster at the ticket booth located next to Gate B.

When do the doors open before an event?
Doors open ninety (90) minutes prior to all event start times.

How early can I park before an event?
Parking lots open three (3) hours prior to all event start times.

Can I tailgate at Toyota Park?
Tailgating is permitted before TOYOTA PARK events as long as it is conducted in a safe and respectable manner. Activities must comply with proper fan decorum. Please adhere to the following policies as it relates to tailgating:

  • No glass bottles
  • Douse all burning charcoal and dispose in Hot Coals Only bins
  • No ball playing or Frisbee throwing
  • Please set your grills, coolers, etc. in front of or behind your vehicle
  • Tailgating set-up must not interfere with free flow of traffic
  • No kegs or bulk quantities of alcohol
  • Outside food and beverage is not permitted inside the stadium
  • One car = one space
  • Please bag and properly dispose of your trash
  • Outside caterers not permitted
  • Sale of food/beverage is not permitted
  • No open flames
  • Post-event tailgating is not allowed

Is smoking allowed inside Toyota Park?
TOYOTA PARK is designated as a non-smoking facility by Illinois state law. Smoking is prohibited in the seating areas, the stadium concourses, on the balconies of Suites and any other enclosed areas. Smoking is ONLY permitted in designated smoking areas in the TOYOTA PARK plaza between Gates A, B and C.

If I leave Toyota Park during an event can I come back in?
TOYOTA PARK has a "no re-entry" policy during events. Guests who wish to return a prohibited item to their vehicle or need to exit and re-enter due to a personal emergency (i.e. to retrieve medicine from their vehicle) must first make contact with a Guest Services Supervisor to make arrangements. Guests who need to escort a service animal to an animal relief area are allowed re-entry to the facility. All such guests should notify a Guest Services Supervisor prior to exiting the facility to ensure Re-Entry.

Can I take pictures at Toyota Park events?
No commercial or flash photography of any kind is permitted. Camcorders or any other audio/visual equipment is prohibited unless authorized in advance by the team/promoter or performer. Specifically, the use of the following equipment is not permitted:

  • Lenses or Lens Attachments over 6"
  • Monopods or tripods
  • Flash equipment of any sort

Management reserves the right to change policies as events dictate. For most concerts, cameras and other recording devices are not permitted.

Contact Toyota Park Guest Services at 708-496-6820 for all other needs, including:

  • Lost & Found
  • Special needs or conerns
  • Any other general questions